Last updated: May 2, 2026
CareNest respects your privacy. This Privacy Policy explains what information may be collected when you visit JoinCareNest.com, purchase the CareNest Family Care System, contact support, or use CareNest-related resources.
By using this website or purchasing CareNest, you agree to this Privacy Policy.
1. Who we are
CareNest is a family caregiving organization kit created to help families coordinate care for an aging parent or loved one.
Website: https://joincarenest.com
Email: hello@joincarenest.com
2. Information we may collect
We may collect information you voluntarily provide, such as:
- Your name
- Your email address
- Messages you send to support
- Information submitted through contact forms or email signup forms
- Purchase-related information provided through Gumroad
We may also collect basic website usage information through analytics tools, if used, such as pages visited, referring websites, device or browser type, approximate location based on IP address, and date and time of visit.
3. Purchases through Gumroad
CareNest purchases are processed through Gumroad. When you buy the CareNest Family Care System, Gumroad may collect information needed to process your order, such as your email address, payment information, billing information, and purchase history.
Payment information is handled by Gumroad and its payment processors. CareNest does not directly store your credit card information.
Please review Gumroad’s privacy policy and terms for more information about how Gumroad handles your data.
4. CareNest information inside your Google account
CareNest is designed to be used inside your own Google account. The information you enter into your CareNest Google Sheet, care record, or related dashboard is managed by you inside your own Google environment.
CareNest does not automatically receive or monitor the information you enter into your personal CareNest files.
You are responsible for deciding what information to enter, how to share it, and who should have access.
Because CareNest is a family organization kit and not a healthcare provider platform, you should not store information you are not comfortable managing in your own Google account.
5. How we use information
- Deliver your purchase
- Provide customer support
- Respond to questions
- Send product updates or helpful CareNest-related emails
- Improve the website and product experience
- Process refunds or purchase-related requests
- Maintain business records
6. Email communication
If you provide your email address, we may email you about your purchase, support requests, product updates, or related CareNest resources.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email, if available, or by contacting hello@joincarenest.com.
Transactional or support-related emails may still be sent when necessary.
7. Cookies and analytics
JoinCareNest.com may use cookies, pixels, or analytics tools to understand website traffic and improve the site. These tools may collect information such as pages visited, device type, approximate location, and referring links.
You can control cookies through your browser settings.
8. Sharing information
We do not sell your personal information.
We may share information with service providers needed to operate the website and business, such as Gumroad, email service providers, website hosting providers, analytics tools, and customer support tools.
We may also disclose information if required by law, to protect rights or safety, or to respond to valid legal requests.
9. Data security
We take reasonable steps to protect information we control. However, no method of online transmission or storage is completely secure.
You are responsible for protecting access to your own Google account, CareNest files, shared links, and any information you choose to enter or share.
10. Children’s privacy
CareNest is not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Medical, legal, and financial information
CareNest is an organization tool for families. It is not medical advice, legal advice, financial advice, emergency monitoring, or a healthcare provider platform.
Please do not send urgent medical information or emergencies by email. For emergencies, contact emergency services or a qualified professional.
12. Your choices
You may contact us to ask what information we have about you, request correction or deletion of information we control, unsubscribe from marketing emails, or ask privacy-related questions.
Email: hello@joincarenest.com
Some purchase records may need to be retained for legal, accounting, or business purposes.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact
Questions about this Privacy Policy? Email hello@joincarenest.com.